Information We Collect

We collect different types of information depending on how you interact with us. Here's what we gather and why it matters.

Personal Details You Provide

When you sign up for courses, contact us, or use our services, you might share:

• Name, email address, and phone number
• Postal address for course materials or billing
• Payment information processed through secure third-party providers
• Educational background and career goals to tailor your learning experience
• Communication preferences and feedback

Technical Information

Our website automatically collects certain technical data to improve your experience:

• IP address and general location information
• Browser type, device information, and operating system
• Pages you visit and how long you stay on them
• Referral sources and navigation patterns

How We Use Your Information

We're not in the business of selling your data. We use what you share to provide better education services and keep things running smoothly.

We'll occasionally send you information about new courses or features, but you can opt out anytime. Marketing emails include an unsubscribe link at the bottom.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures including encryption, firewalls, and restricted access protocols.

Our Security Practices

• All data transmission uses SSL/TLS encryption
• Payment details are processed through PCI-DSS compliant providers
• Access to personal information is limited to authorized staff only
• Regular security audits and system updates
• Secure backup systems with encrypted storage

While we take security seriously, no system is completely bulletproof. We do our best to protect your data, but you should also take precautions like using strong passwords and keeping your login details private.

Sharing Your Information

We don't sell or rent your personal information. Period. But we do share data with trusted partners when necessary for service delivery.

Who We Share With

• Payment processors to handle transactions securely
• Email service providers for course communications
• Cloud hosting services that store our data securely
• Analytics tools to understand site usage (anonymized when possible)
• Legal authorities if required by Australian law

All third parties are carefully vetted and bound by confidentiality agreements. They can only use your data for the specific purposes we authorize.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it.

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually free of charge. For large or complex requests, we might need extra time or charge a reasonable fee to cover administrative costs.

Correct Inaccurate Information

If your details have changed or we've got something wrong, let us know. We'll update our records promptly. You can often make changes directly through your account dashboard.

Delete Your Data

You can ask us to delete your personal information. We'll comply unless we need to keep certain records for legal or legitimate business reasons (like tax records or to resolve disputes).

Restrict or Object to Processing

You can ask us to limit how we use your data or object to certain types of processing. We'll respect your wishes unless we have compelling reasons to continue.

How to Exercise Your Rights

Send your request to contact@zelpavroniq.com with "Privacy Request" in the subject line. We'll need to verify your identity before processing most requests. Include your full name and the email address associated with your account.

Data Retention

We keep your information only as long as needed for the purposes described in this policy, or as required by law.

After retention periods expire, we securely delete or anonymize your data. Some information may remain in backup systems for a short period before permanent deletion.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and want to use our services, please have a parent or guardian contact us first.

If we discover we've collected data from someone under 18 without proper consent, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when the current version was published. We encourage you to review this policy periodically, especially before sharing new information with us.

Making Complaints

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001